Please read these Shipping, Delivery & Returns Policies (“Shipping”, “Delivery” and “Returns Policy”) carefully before ordering from the website (the “Service”) operated by IlluminEssence (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Policies. These Polices apply to all visitors, users and others who access or use the Service. By purchasing any Product on this website, you agree to be bound by these Policies. If you disagree with any part of the Policies then you please contact us for clarification as needed before ordering.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by IlluminEssence. IlluminEssence has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that IlluminEssence shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

All products, services and information contained in this website is informational only and should not be used by you as any form of medical advice, treatment or diagnosis. It should not be used as a substitute for professional treatment and you should always seek the advice of a physician or professional health care practitioner if you have any questions regarding a medical condition.

The reiki, hypnotherapy, subliminal hypnosis, flower and gem essences and other services and products provided in this website are intended for use as a complementary healing modality and no claim is made to diagnose or cure disease. If you require diagnosis, treatment or medical advice please consult your doctor.


Orders are generally processed within 24 hours of receipt. However, stock level errors may occur due to unforeseen circumstances or due to direct sales at non-web based outlets and an item may be sold out. In such an event, we will notify you as soon as possible and either process a refund for the item or place it on back-order.

We will only dispatch orders with a valid tracking number. The tracking number will be emailed to you as soon as your order has been dispatched. We take no responsibility for third party delivery times or service (local postal service or courier). However, in the unlikely event that you are experiencing problems, please advise us as soon as possible so that we can do our best to follow up and assist from our side.


Delivery costs are calculated on a weight basis. Deliveries within Republic of Ireland and Northern Ireland may be delivered by An Post registered parcel post or by local courier company. Shipments to other countries will be couriered. At all times we endeavour to provide you with the best and most cost-effective service. For large, wholesale orders to certain countries, it is more cost-effective to split the order into two or more boxes. In such instances, we will contact you before dispatch to confirm.

Customs Duties, Taxes and Surcharges

Some countries may impose customs duties, taxes and/or surcharges on imported items. We are unable to assist you in calculating such charges and you should contact your country’s relevant authorities before ordering if you need clarification. IlluminEssence cannot accept liability for such unforeseen charges.


IlluminEssence will only accept returns for items that were damaged in transit so it is essential that you notify us of damages or breakages immediately on receipt of the parcel. IlluminEssence will not be liable for the cost of return shipping but will issue a replacement item or a refund on receipt of the damaged product. Replacement items will be shipped at no cost to the customer.